(Created page with "The support view command will return a list of all the activity for a support ticket. ==Path== */support/view/{$ticketid} ==Method== *GET ==Req...") |
|||
Line 7: | Line 7: | ||
==Required Data Parameters== | ==Required Data Parameters== | ||
− | *{$ticketid} | + | *{$ticketid}: The ticket ID retrieved from from the [[Support List|support list]] command. |
==Optional Data Parameters== | ==Optional Data Parameters== |
The support view command will return a list of all the activity for a support ticket.
Contents |
stdClass Object( [success] => TRUE/FALSE [data] => stdClass Object( [posts] => Array( [0] => stdClass Object( [activity] => The date the last time the ticket was updated (unix timestamp). [client_activity] => The date the last time the ticket was updated (unix timestamp). [client_replies] => The number of replies that have been added to the ticket. [priority] => The priority of the ticket. [ticket_type] => [dept] => The department that the ticket is assigned to. [ticket_id] => The ID of the ticket. [timestamp] => The date the support ticket was created (unix timestamp). [type] => [source] => The source of the ticket, (1 = client, 2 = SingleHop). [assignment] => [attachments] => [contact_id] => The ID of the author. [author] => The author of the ticket. [reply_to] => [recipient] => [subject] => The subject of the ticket. [body] => The body of the ticket reply. [ticket_post_id] => The ID of the ticket reply. ) ) [employees] => stdClass Object( [EMPLOYEE_ID] => The employee that the ticket is assigned to. ) [rating] => stdClass Object( [ratable] => ) ) )