Support View

Latest revision as of 19:10, 24 March 2012

The support view command will return a list of all the activity for a support ticket.

Path

• /support/view/{$ticketid}

Method

• GET

Required Data Parameters

• {$ticketid}: The ticket ID retrieved from from the support list command.

Optional Data Parameters

• None

Returned Data

stdClass Object(
  [success] => TRUE/FALSE
  [data] => stdClass Object(
    [posts] => Array(
      [0] => stdClass Object(
        [activity] => The date the last time the ticket was updated (unix timestamp).
        [client_activity] => The date the last time the ticket was updated (unix timestamp).
        [client_replies] => The number of replies that have been added to the ticket.
        [priority] => The priority of the ticket.
        [ticket_type] => 
        [dept] =>  The department that the ticket is assigned to.
        [ticket_id] => The ID of the ticket.
        [timestamp] => The date the support ticket was created (unix timestamp).
        [type] => 
        [source] => The source of the ticket, (1 = client, 2 = SingleHop).
        [assignment] => 
        [attachments] => 
        [contact_id] => The ID of the author.
        [author] => The author of the ticket. 
        [reply_to] => 
        [recipient] => 
        [subject] => The subject of the ticket.
        [body] => The body of the ticket reply.
        [ticket_post_id] => The ID of the ticket reply.
      )
    )
    [employees] => stdClass Object(
      [EMPLOYEE_ID] => The employee that the ticket is assigned to.
    )
    [rating] => stdClass Object(
      [ratable] => 
    )
  )
)