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| + | The Support module allows you to interact with the [[glossary#SingleHop|SingleHop]] support ticketing system. You may do things like list tickets, search through tickets, create new tickets and reply to tickets. | ||
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| + | ==Support Commands== | ||
*[[Support List]]: Lists all support tickets, open and closed. | *[[Support List]]: Lists all support tickets, open and closed. | ||
*[[Support Departments]]: Returns a count of all open and closed tickets by department. | *[[Support Departments]]: Returns a count of all open and closed tickets by department. | ||
*[[Support List New]]: List the last 5 opened tickets. | *[[Support List New]]: List the last 5 opened tickets. | ||
*[[Support View]]: View the details about a specific support ticket. | *[[Support View]]: View the details about a specific support ticket. | ||
| − | *[[Support Ticket Types]]: List all of the valid | + | *[[Support Ticket Types]]: List all of the valid fields that are used with the [[Support Create|create]] function. |
*[[Support Create]]: . | *[[Support Create]]: . | ||
*[[Support Close]]: Used to close tickets. | *[[Support Close]]: Used to close tickets. | ||
*[[Support Reply]]: Used to post a reply to an already created ticket. | *[[Support Reply]]: Used to post a reply to an already created ticket. | ||
The Support module allows you to interact with the SingleHop support ticketing system. You may do things like list tickets, search through tickets, create new tickets and reply to tickets.