Support

Latest revision as of 21:26, 14 May 2012

The Support module allows you to interact with the SingleHop support ticketing system. You may do things like list tickets, search through tickets, create new tickets and reply to tickets.

Support Commands

• Support List: Lists all support tickets, open and closed.
• Support Departments: Returns a count of all open and closed tickets by department.
• Support List New: List the last 5 opened tickets.
• Support View: View the details about a specific support ticket.
• Support Ticket Types: List all of the valid fields that are used with the create function.
• Support Create: .
• Support Close: Used to close tickets.
• Support Reply: Used to post a reply to an already created ticket.